I can't find the email to activate my account and log in
Please check your junk or spam folder before contacting us. If it is not in that folder, please send an email to firstname.lastname@example.org
I've forgotten my password
Click 'Sign In' on the top right of the platform home page and then click 'Forgot Password'. Type your email in and click submit. You will receive a reset password link to your email.
I've forgotten the email address I used
I don't want to be part of the matchmaking
Once signed into the platform, edit your profile by selecting 'My Profile' from the top right of the screen. Uncheck the first 'by ticking the box below' box. This will remove you from matchmaking, any recommendations and the delegate list. You also will not be able to message anyone.
I need to add or remove my photo on my profile
Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Click the attach file icon where it says photo. Choose a file to upload or take a photo using your webcam. Once you have added a photo you can only replace it but not remove it. If you wish to remove a photo, please contact BACO Support email@example.com
I'm not seeing many recommendations
Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Select ‘Edit profile’ from the menu on the left side. You can then choose your topics of interest from the ‘Interest categories’ drop-down menu.
I have an interest that is not part of the categories list
We cannot add anymore categories. We have used the selected categories to cover all sub-specialities.
I'm not attracting much interest
Once signed into the platform, edit your profile by selecting 'Edit profile' from the top right of the platform. Ensure you have completed your 'About Me' section on your profile
I want to stop receiving notifications of appointment/messages
Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Under matchmaking settings, you can turn on/off notifications
I want to change my password
Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Then select 'Edit profile' from the menu on the left side, and under 'change credentials' you can change your password. If you have forgotten your password, please use the information above.
I wish to remove all data you hold on me
Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Then select 'Edit profile' from the menu on the left side and click on 'Your Data'. Choose to export data or remove account globally.
How do I preview my own profile?
Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Then select 'Edit profile' from the menu on the left side, click on 'Preview profile'.
I can't send someone a message
This will be due to them having opted out of being contacted.
How do I interact with someone else?
Click on 'Delegates' in the menu bar. Search for the person. Click the star on their profile and it will allow you to favourite, message and request a meeting.
How do I create my own agenda?
Click 'Sessions' in the menu bar. Click 'add to my schedule' beside each session you wish to attend.
Where would I find any notifications I may have received
Click the bell icon beside your profile icon in the top right of screen and it will list all notifications received. You can also view all your profile activity by selecting 'My profile' from the top right of the platform and then 'Your Dashboard' from the menu on the left side.
How do I message someone?
Click 'Messages' under 'My profile'. You can search for the person's name and send a message. Alternatively, click on the 'Delegates' page, search a person, click on the star on their profile and then on the envelope to message them.
I am having problems connecting to the session when I click 'join session'
Why can't I post a message in chat?
This is because the session lead has disabled the function for this session.
Why can't I post a question?
This is because the session lead has disabled the function for this session.
Why isn't my question being answered?
There may be a high volume of questions. You can also check that you haven't posted it in the chat by mistake.
What equipment will I need?
You will need either a computer, tablet or smartphone with high-speed internet to access the event platform. It is recommended you have use of a microphone and camera so you can experience the virtual conference and networking meetings.
Which browser should I access the event platform on?
We recommend using Google Chrome when accessing the Virtual event platform.
For additional information on platform access, including audio and video settings, please see here: https://expoplatform.freshdesk.com/support/solutions/articles/33000253576
How do I enable sound and video for a meeting?
All meetings take place on the platform so the use of your microphone is required along with your camera if you are happy to do so. When your browser asks to access the microphone and camera you will need to say yes and allow it access (camera and mic should be set to 'allow'). Sound and video can be tested before you click on the join meeting button by clicking on the respective 'Test Video' and 'Test Sound' buttons. When you have joined the meeting make sure your sound and video button is blue which on and not grey as this means it is off. If you experience an issue with no sound during your meeting or if you did not allow your browser to access go to the bar at the top of your window where you see the URL, click the padlock that you can see on the right. This will pull up a pop-out window. You can then select 'unlock' and give permission for your browser to use your camera and microphone.
How do I fill in and edit my visitor profile?
Once you have registered you can fill in and edit your profile to make sure you are visible to other visitors and sponsors. You will find the 'edit profile' section in the left-hand menu in your account. Add basic contact details and edit your notification settings. You can also edit your matchmaking message to specify what you are looking for at the event Please refer also to this link https://expoplatform.freshdesk.com/support/solutions/articles/33000251258-edit-visitor-profile.
What is my dashboard?
Your dashboard includes all your stats related to meetings confirmed, pages marked as favourite, number of matchmaking / networking potential matches. You can use it for quick reference, and it can be found in the 'Your dashboard' section in the left-hand menu in your account. Again you can refer to the link above.
How do I search for sponsors and products?
You can view the full exhibitor list by using the 'sponsors' button on the top menu. You can filter and search by company name and product categories.
How do I request an online meeting?
To request a meeting with a sponsor click the 'meeting' icon on the sponsor's profile. This will open a screen where a new meeting request can be set up. You can request who you want to meet, send a message, and schedule a time. The sponsor will receive your request and accept it or suggest a new time.
How do I send and receive messages?
You can send messages to sponsors and other visitors.
Messages are accessed from the profile of the person you wish to contact.
- Click on the 'message' button within their profile.
- A chat window will appear; you can type your message and click send.
- The recipient will receive a notification indicating that they have received a new message, and they will be able to reply.
How does matchmaking and requesting meetings work?
The matchmaking section allows you to browse a list of profiles that are recommended to you, based on the information you entered when editing your Visitor Profile.
- You can mark those profiles as 'NOT RELEVANT' if this is the case.
- Or you can click on 'FAVOURITE', and those profiles will appear under your 'Favourites' section on the left-hand side menu.
- You can request a meeting from within the matchmaking section, by clicking on the 'Meet' calendar icon within the person's profile and sending them a direct meet request.
How do I favourite Attendees, Speakers and Sponsors?
Whether you are looking at the Matchmaking list, the Speaker list, or at other Sponsor profiles and their products (all accessible from the menu at the top of the page), you only need to click on the 'star' icon, and their profile will be added to your 'Favourites' section on the left-hand side menu of your account.
How do I check my schedule?
All your meetings and preferred sessions are recorded in one place, to make sure you don't miss anything important during the digital event!
Go to the 'My Schedule' section in the left-hand menu in your account.
- ALL SESSIONS list all the conference sessions during the event. To add a session to your schedule, choose Calendar view, click on your preferred event, then click on '+ SCHEDULE'.
- ALL MEETINGS list all your incoming, pending, confirmed and cancelled meetings.
- MY SCHEDULE lists both your preferred sessions and meetings in one place, so you don't double-book yourself.